REPUTATION MANAGEMENT

Customer Reputation Management

While reviews are a great tool to increase your search engine rankings, they also do a whole lot more. They impact the entire buying journey of a customer.

Reviews are a great way to raise a customer’s awareness of your company and can be a great way to learn about your products and business.

The fact is that the more positive reviews or higher star-rating your business has, the more customers (and Google) will trust you. Think about it, when was the last time you chose a company or product that has less than 3.5 stars?

Once a customer has used your product or service and left a review, you can then use this valuable information to gain insight into your own business operations. Successful and ambitious businesses are using reviews to make important decisions to improve the customer’s experience.

customer reviews

All Your Reviews In One Place

You can read all your reviews in one place and respond at the click of a button. This will save you the time and hassle of scrouing the internet to find your latest reviews.

Engage Your Customers

Customer engagement plays a massive part in reputation management. By thanking customers for positive reviews and apologising for any negative experiences, you can show customers that you care.

Increase Ratings and Trust

As you gain more positive reviews, you will also to start to gain trust with potential customers and search engines, which is known to increase rankings.

Accurate Listings

Our software will give you a listings score and show you where there is inconsistent, inaccurate, or missing listings.